{"id":7879,"date":"2026-02-25T12:47:11","date_gmt":"2026-02-25T12:47:11","guid":{"rendered":"https:\/\/shop-pawness.com\/terms-conditions\/"},"modified":"2026-08-11T08:58:09","modified_gmt":"2026-08-11T07:58:09","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/shop-pawness.com\/en\/terms-conditions\/","title":{"rendered":"Terms &#038; conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7879\" class=\"elementor elementor-7879 elementor-435\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff352aa jg-terms-conditions e-flex e-con-boxed e-con e-parent\" data-id=\"ff352aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ca642c e-con-full e-flex e-con e-child\" data-id=\"5ca642c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2d3f60f e-con-full e-flex e-con e-child\" data-id=\"2d3f60f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebdeb4 elementor-widget elementor-widget-heading\" data-id=\"2ebdeb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms &amp; conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4689330 elementor-widget elementor-widget-heading\" data-id=\"4689330\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">General Terms and Conditions shop-Pawness.com<br \/><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbe827 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"4dbe827\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents:<br \/>\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__4dbe827\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__4dbe827\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__4dbe827\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-758658b elementor-widget elementor-widget-heading\" data-id=\"758658b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 1 \u2013 Definitions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0605819 elementor-widget elementor-widget-heading\" data-id=\"0605819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">In these terms and conditions, the following definitions apply:<br \/><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b2d11 elementor-widget elementor-widget-text-editor\" data-id=\"c7b2d11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 22px;\">\n \t<li>Cooling-off period: the period within which the consumer may exercise their right of withdrawal;<\/li>\n \t<li>Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance agreement with the merchant;<\/li>\n \t<li>Day: calendar day;<\/li>\n \t<li>Continuing transaction: a distance agreement relating to a series of products and\/or services, the delivery and\/or purchase obligation of which is spread over time;<\/li>\n \t<li>Durable medium: any means that enables the consumer or merchant to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information;<\/li>\n \t<li>Right of withdrawal: the possibility for the consumer to withdraw from the distance agreement within the cooling-off period;<\/li>\n \t<li>Model form: the model withdrawal form made available by the merchant that a consumer can complete when they wish to exercise their right of withdrawal;<\/li>\n \t<li>Merchant: the natural or legal person who offers products and\/or services remotely to consumers;<\/li>\n \t<li>Distance agreement: an agreement whereby, within the framework of a system organised by the merchant for distance selling of products and\/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;<\/li>\n \t<li>Technique for distance communication: a means that can be used for concluding an agreement without the consumer and merchant being simultaneously present in the same space;<\/li>\n \t<li>General Terms and Conditions: The present General Terms and Conditions of the merchant.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ec5a9 elementor-widget elementor-widget-heading\" data-id=\"f9ec5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 2 \u2013 Identity of the Merchant<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5bbe75 elementor-widget elementor-widget-text-editor\" data-id=\"d5bbe75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Denise Crombag \u2013 Pawness; <br\/>Hobbelrade 132, 6176 CJ Spaubeek (this is not a visiting address)<\/li><li>Email address: hello@shop-pawness.com<\/li><li>Chamber of Commerce number: 63448459 <br\/><br\/><br\/><\/li><li>VAT identification number: VAT number available upon request<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fc5f6 elementor-widget elementor-widget-heading\" data-id=\"f2fc5f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 3 \u2013 Applicability<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6bc1b8 elementor-widget elementor-widget-text-editor\" data-id=\"e6bc1b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 22px;\">\n \t<li>These general terms and conditions apply to every offer made by the merchant and to every distance agreement and order concluded between the merchant and the consumer.<\/li>\n \t<li>Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the merchant&#8217;s premises and that they will be sent to the consumer free of charge as soon as possible upon request. <\/li>\n \t<li>If the distance agreement is concluded electronically, notwithstanding the previous paragraph and before the distance agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium.<\/li>\n \t<li>If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be consulted electronically, and that they will be sent to the consumer free of charge upon request, either electronically or otherwise.<\/li>\n \t<li>In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favourable to them.<\/li>\n \t<li>If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these conditions shall otherwise remain in force and the relevant provision shall be replaced without delay by mutual agreement with a provision that approximates the intent of the original as closely as possible.<\/li>\n \t<li>Situations not covered by these general terms and conditions shall be assessed in the &#8216;spirit&#8217; of these general terms and conditions. Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in the &#8216;spirit&#8217; of these general terms and conditions.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c243f8 elementor-widget elementor-widget-heading\" data-id=\"3c243f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 4 \u2013 The Offer\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2264a6 elementor-widget elementor-widget-text-editor\" data-id=\"f2264a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 22px;\"><li>If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.<\/li><li>The offer is non-binding. The merchant is entitled to modify and adjust the offer. <\/li><li>The offer contains a complete and accurate description of the products and\/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the merchant uses images, these are a truthful representation of the products and\/or services offered. Manifest errors or mistakes in the offer are not binding on the merchant.   <\/li><li>All images and specification data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.<\/li><li>Images accompanying products are a truthful representation of the products offered. The merchant cannot guarantee that the displayed colours exactly match the actual colours of the products. <\/li><li>Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular: <ul><li>the price inclusive of taxes;<\/li><li>any shipping costs;<\/li><li>the manner in which the agreement will be concluded and what actions are required for this;<\/li><li>whether or not the right of withdrawal applies;<\/li><li>the method of payment, delivery and performance of the agreement;<\/li><li>the period for accepting the offer, or the period within which the merchant guarantees the price;<\/li><li>the level of the rate for distance communication if the costs of using the distance communication technique are calculated on a basis other than the regular basic rate for the communication means used;<\/li><li>whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer;<\/li><li>the manner in which the consumer, prior to concluding the agreement, can check and, if desired, correct the data provided by them in the context of the agreement;<\/li><li>any other languages in which, in addition to Dutch, the agreement can be concluded;<\/li><li>the codes of conduct to which the merchant has submitted and the manner in which the consumer can consult these codes of conduct electronically; and<\/li><li>the minimum duration of the distance agreement in the case of a continuing transaction;<\/li><li>available sizes, colours, and types of materials.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc68f5e elementor-widget elementor-widget-heading\" data-id=\"bc68f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 5 \u2013 The Agreement<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58dfa5d elementor-widget elementor-widget-text-editor\" data-id=\"58dfa5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\">\n \t<li>The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set out therein.<\/li>\n \t<li>If the consumer has accepted the offer electronically, the merchant will promptly confirm receipt of the acceptance of the offer electronically. For as long as receipt of this acceptance has not been confirmed by the merchant, the consumer may dissolve the agreement. <\/li>\n \t<li>If the agreement is concluded electronically, the merchant will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the merchant will take appropriate security measures to that end. <\/li>\n \t<li>The merchant may \u2014 within legal limits \u2014 verify whether the consumer can meet their payment obligations, as well as all those facts and factors that are relevant for entering responsibly into the distance agreement. If the merchant has good grounds, based on this investigation, not to enter into the agreement, they are entitled to refuse an order or application with reasons, or to attach special conditions to the performance of the agreement. <\/li>\n<\/ol>\n<ul>\n \t<li>The merchant will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:<\/li>\n \t<li>The visiting address of the merchant&#8217;s establishment where the consumer can submit complaints;<\/li>\n \t<li>the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notice regarding the exclusion of the right of withdrawal;<\/li>\n \t<li>information about warranties and existing after-sales service;<\/li>\n \t<li>The data included in Article 4, paragraph 3 of these terms and conditions, unless the merchant has already provided this information to the consumer prior to the performance of the agreement;<\/li>\n \t<li>The requirements for terminating the agreement if the agreement has a duration of more than one year or is for an indefinite period.<\/li>\n<\/ul>\nIn the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.<br\/>Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1080b elementor-widget elementor-widget-heading\" data-id=\"1e1080b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 6 \u2013 Right of Withdrawal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3249e7a elementor-widget elementor-widget-text-editor\" data-id=\"3249e7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Upon delivery of products:<br\/><br><br><\/p><ol style=\"padding-left: 20px;\"><li>When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the merchant. <\/li><li>During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and \u2014 where reasonably possible \u2014 in its original condition and packaging to the merchant, in accordance with the reasonable and clear instructions provided by the merchant.  <\/li><li>When the consumer wishes to exercise their right of withdrawal, they are required to notify the merchant within 14 days of receiving the product. The consumer must give notice using the <strong><a href=\"https:\/\/shop-pawness.nl\/wp-content\/uploads\/2020\/10\/PAWNESS-retourformulier-2020.pdf\">model form<\/a><\/strong>. After the consumer has indicated their wish to exercise the right of withdrawal, the customer must return the product within 14 days. The consumer must provide proof that the goods were returned in time, for example by means of proof of shipment.   <\/li><li>If the customer has not indicated their wish to exercise the right of withdrawal, or has not returned the product to the merchant, within the periods referred to in paragraphs 2 and 3, the sale is final.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e96bff elementor-widget elementor-widget-heading\" data-id=\"7e96bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 7 \u2013 Costs in Case of Withdrawal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc47465 elementor-widget elementor-widget-text-editor\" data-id=\"cc47465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>If the consumer exercises their right of withdrawal, the costs of return shipment shall be borne at most by the consumer.<\/li><li>If the consumer has paid an amount, the merchant will refund this amount as soon as possible, but no later than 14 days after withdrawal. The condition is that the product has already been received by the online retailer or that conclusive proof of complete return shipment can be provided. Refunds will be made using the same payment method used by the consumer, unless the consumer explicitly consents to a different payment method.  <\/li><li>In the event of damage to the product caused by careless handling by the consumer, the consumer is liable for any reduction in the value of the product.<\/li><li>The consumer cannot be held liable for a reduction in the value of the product if the merchant has not provided all legally required information about the right of withdrawal before the conclusion of the purchase agreement.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a9663 elementor-widget elementor-widget-heading\" data-id=\"c0a9663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 8 \u2013 Exclusion of Right of Withdrawal<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8582690 elementor-widget elementor-widget-text-editor\" data-id=\"8582690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\">\n \t<li>The merchant may exclude the consumer&#8217;s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the merchant has clearly stated this in the offer, or at least in good time before concluding the agreement. <\/li>\n \t<li>Exclusion of the right of withdrawal is only possible for products:<\/li>\n \t<\/ol>\n<ul>\n<li>that have been manufactured by the merchant in accordance with the consumer&#8217;s specifications;<\/li>\n \t<li>that are clearly of a personal nature;<\/li>\n \t<li>that cannot be returned by their nature;<\/li>\n \t<li>that can spoil or age quickly;<\/li>\n \t<li>whose price is subject to fluctuations on the financial market over which the merchant has no influence;<\/li>\n \t<li>for individual newspapers and magazines;<\/li>\n \t<li>for audio and video recordings and computer software of which the consumer has broken the seal;<\/li>\n \t<li>for hygienic products of which the consumer has broken the seal.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00bebbc elementor-widget elementor-widget-heading\" data-id=\"00bebbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 9 \u2013 The Price<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55663d9 elementor-widget elementor-widget-text-editor\" data-id=\"55663d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>During the period of validity stated in the offer, the prices of the products and\/or services offered will not be increased, except for price changes resulting from changes in VAT rates.<\/li><li>Notwithstanding the previous paragraph, the merchant may offer products or services whose prices are subject to fluctuations on the financial market and over which the merchant has no influence at variable prices. This dependency on fluctuations and the fact that any stated prices are indicative prices will be stated in the offer. <\/li><li>Price increases within 3 months of the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.<\/li><li>Price increases from 3 months after the conclusion of the agreement are only permitted if the merchant has stipulated this and:<\/li><li>these result from statutory regulations or provisions; or<\/li><li>the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.<\/li><li>The prices stated in the offer of products or services are inclusive of VAT.<\/li><li>All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the merchant is not obliged to deliver the product at the incorrect price.  <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-021a29b elementor-widget elementor-widget-heading\" data-id=\"021a29b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 10 \u2013 Conformity and Warranty<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb1ea0a elementor-widget elementor-widget-text-editor\" data-id=\"eb1ea0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\">\n \t<li>The merchant guarantees that the products and\/or services conform to the agreement, the specifications stated in the offer, the reasonable requirements of soundness and\/or usability, and the statutory provisions and\/or government regulations in force on the date of the conclusion of the agreement. If agreed, the merchant also guarantees that the product is suitable for uses other than normal use. <\/li>\n \t<li>A warranty provided by the merchant, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the merchant under the agreement.<\/li>\n \t<li>Any defects or incorrectly delivered products must be reported to the merchant in writing within 4 weeks of delivery. Return of products must be made in the original packaging and in new condition. <\/li>\n \t<li>The merchant&#8217;s warranty period corresponds to the manufacturer&#8217;s warranty period. However, the merchant is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. <\/li>\n \t<li>The warranty does not apply if:<\/li>\n<\/ol>\n<ul style=\"padding-left: 23px;\">\n \t<li>the consumer has repaired and\/or modified the delivered products themselves, or has had them repaired and\/or modified by third parties;<\/li>\n \t<li>the delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly, or have been treated in contravention of the merchant&#8217;s instructions and\/or the instructions on the packaging;<\/li>\n \t<li>the defect is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-787d87c elementor-widget elementor-widget-heading\" data-id=\"787d87c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 11 \u2013 Delivery and Performance<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73af738 elementor-widget elementor-widget-text-editor\" data-id=\"73af738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>The merchant will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.<\/li><li>The place of delivery is the address that the consumer has communicated to the company.<\/li><li>Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders promptly but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost. The consumer is not entitled to compensation.   <\/li><li>All delivery times are indicative. The consumer cannot derive any rights from any stated delivery times. Exceeding a deadline does not entitle the consumer to compensation.  <\/li><li>In the event of dissolution in accordance with paragraph 3 of this article, the merchant will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.<\/li><li>If delivery of an ordered product proves impossible, the merchant will make efforts to make a replacement item available. No later than at the time of delivery, it will be clearly and comprehensibly communicated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are to be borne by the merchant.   <\/li><li>The risk of damage and\/or loss of products rests with the merchant until the moment of delivery to the consumer or a representative designated in advance and made known to the merchant, unless expressly agreed otherwise.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aa3e1e elementor-widget elementor-widget-heading\" data-id=\"4aa3e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 12 \u2013 Continuing Transactions: Duration, Termination and Renewal<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f1aa8 elementor-widget elementor-widget-text-editor\" data-id=\"a8f1aa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\">\n \t<li>The consumer may terminate an agreement entered into for an indefinite period and which involves the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.<\/li>\n \t<li>The consumer may terminate an agreement entered into for a definite period and which involves the regular delivery of products (including electricity) or services at any time before the end of the agreed term, subject to the agreed termination rules and a notice period of no more than one month.<\/li>\n \t<li>The consumer may terminate the agreements referred to in the previous paragraphs:<\/li>\n<\/ol>\n<ul style=\"padding-left:23px;\">\n \t<li>at any time and shall not be restricted to termination at a specific time or during a specific period;<\/li>\n \t<li>at least in the same manner as they were entered into;<\/li>\n \t<li>always with the same notice period as the merchant has stipulated for themselves.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8da6f elementor-widget elementor-widget-heading\" data-id=\"3e8da6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Renewal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50b65a9 elementor-widget elementor-widget-text-editor\" data-id=\"50b65a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>An agreement entered into for a definite period and which involves the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a definite period.<\/li><li>In afwijking van het vorige lid mag een overeenkomst die voor bepaalde tijd is aangegaan en die strekt tot het geregeld afleveren van dag- nieuws- en weekbladen en tijdschriften stilzwijgend worden verlengd voor een bepaalde duur van maximaal drie maanden, als de consument deze verlengde overeenkomst tegen het einde van de verlenging kan opzeggen met een opzegtermijn van ten hoogste \u00e9\u00e9n maand.<\/li><li>Notwithstanding the previous paragraph, an agreement entered into for a definite period and which involves the regular delivery of daily, news and weekly papers and magazines may be tacitly renewed for a definite period of no more than three months, provided the consumer can terminate the renewed agreement before the end of the renewal period with a notice period of no more than one month.<\/li><li>An agreement entered into for a definite period and which involves the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer is permitted to terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the case of an agreement involving the regular, but less than once-monthly, delivery of daily, news and weekly papers and magazines.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e01182 elementor-widget elementor-widget-heading\" data-id=\"8e01182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Duration<br \/><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f82371 elementor-widget elementor-widget-text-editor\" data-id=\"8f82371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<ol style=\"padding-left: 20px;\">\n \t<li>If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19b142 elementor-widget elementor-widget-heading\" data-id=\"b19b142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 13 \u2013 Payment<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd1a481 elementor-widget elementor-widget-text-editor\" data-id=\"dd1a481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days of the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period commences once the consumer has received confirmation of the agreement. <\/li><li>The consumer has an obligation to promptly notify the merchant of any inaccuracies in payment details provided or stated.<\/li><li>In the event of non-payment by the consumer, the merchant has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98642c6 elementor-widget elementor-widget-heading\" data-id=\"98642c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 14 \u2013 Complaints Procedure<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d93bba elementor-widget elementor-widget-text-editor\" data-id=\"4d93bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>The merchant has a sufficiently publicised complaints procedure and will handle complaints in accordance with this procedure.<\/li><li>Complaints about the performance of the agreement must be submitted to the merchant fully and clearly described within 7 days of the consumer identifying the defects.<\/li><li>Complaints submitted to the merchant will be responded to within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the merchant will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response. <\/li><li>If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute procedure.<\/li><li>A complaint does not suspend the merchant&#8217;s obligations, unless the merchant indicates otherwise in writing.<\/li><li>If a complaint is found to be justified by the merchant, the merchant will at its discretion, either replace or repair the delivered products free of charge.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2446990 elementor-widget elementor-widget-heading\" data-id=\"2446990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 15 \u2013 Disputes<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d723b3e elementor-widget elementor-widget-text-editor\" data-id=\"d723b3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>Dutch law exclusively applies to agreements between the merchant and the consumer to which these general terms and conditions relate, even if the consumer resides abroad. <\/li><li>The Vienna Sales Convention does not apply.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e1e443 elementor-widget elementor-widget-heading\" data-id=\"8e1e443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 16 \u2013 Additional or Deviating Provisions<br \/><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b78a8 elementor-widget elementor-widget-text-editor\" data-id=\"54b78a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; conditions General Terms and Conditions shop-Pawness.com Table of Contents: &nbsp; Article 1 \u2013 Definitions In these terms and conditions, the following definitions apply: Cooling-off period: the period within which the consumer may exercise their right of withdrawal; Consumer: the natural person who does not act in the exercise of a profession or business [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7879","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms And Conditions - Pawness<\/title>\n<meta name=\"description\" content=\"Here you can find our terms and conditions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop-pawness.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms And Conditions - Pawness\" \/>\n<meta property=\"og:description\" content=\"Here you can find our terms and conditions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shop-pawness.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Pawness\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-11T07:58:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/shop-pawness.com\\\/en\\\/terms-conditions\\\/\",\"url\":\"https:\\\/\\\/shop-pawness.com\\\/en\\\/terms-conditions\\\/\",\"name\":\"Terms And Conditions - Pawness\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/shop-pawness.com\\\/en\\\/#website\"},\"datePublished\":\"2026-02-25T12:47:11+00:00\",\"dateModified\":\"2026-08-11T07:58:09+00:00\",\"description\":\"Here you can find our terms and conditions.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/shop-pawness.com\\\/en\\\/terms-conditions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/shop-pawness.com\\\/en\\\/terms-conditions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/shop-pawness.com\\\/en\\\/terms-conditions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/shop-pawness.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms &#038; 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