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How to choose the right dog tag for your dog

Losing your dog is every dog parent’s worst nightmare, yet it can happen to anyone. In the Netherlands, it’s mandatory to have your dog microchipped, but not everyone can read a chip. On top of that, the information linked to the chip isn’t always kept up to date. That’s when a dog tag with your […]

How to find the best dog harness for your four-legged friend

Finding the best dog harness for your pup can be quite a challenge. Every dog is different, and there are many types of harnesses to choose from. On top of that, not every harness is suitable for every type of dog. In this blog, we’ll walk you through the different kinds of harnesses and their […]

Pooches & their Pals: Meet Marley & Amber

“His funniest (and most embarrassing) character trait is that he can sometimes burp, and it sounds like a grown-up man.” How did you meet Marley? We came into contact with Puur Doodles in the summer of 2020. The feeling was good after an introductory meeting, and Marley was born at the end of October. While […]

Benefits of plant-based dog food

Plant-based foods Plant-based foods are becoming increasingly popular; they are suitable for our health and our planet and save many animal lives. With all these benefits, plant-based eating is the trend and indispensable. We also see more and more plant-based dog food emerging, but is this good for our four-legged friend? We discussed this with […]

Pooches & their pals: Meet Guus & Amber

“Guus is a very vocal dog. Sometimes we have the idea that he is telling us whole stories in his language.” Hi, nice to meet you. Can you briefly introduce yourself and Guus? My name is Amber, and I am 21 years old; I study international business administration in Rotterdam, and I live with my […]

Poop bag holder: clean up dog poop in no time

Okay, it’s not the most stylish task, but it simply has to be done. As soon as your pup has done their “number two”, it’s time to pick up the poop. Besides being the polite thing to do, it’s also important for other reasons. It helps prevent health problems in your dog community (more on […]

Pooches & their Pals: Meet Rex & Irmy

“Rex is wonderfully clumsy, which makes him hilarious. He is always looking around everywhere except on the road. “ How did you meet Rexie? Rex was a family member’s dog. Unfortunately, he was unable to take care of Rex, so I decided to take him in. Not obvious to house a pit bull in a […]

Pooches & their Pals: Meet Jack & Janne

“He comes to our bed at the same time every morning. We love that, except on the weekend, haha.”   How did you meet Jack? We met Jack by finding a litter of beige Maltipoos. We clicked immediately with Jack; he has been so huggable since the first minute. What is your daily routine? Our […]

Pooches & their Pals: Meet Stella, Only & Anneleen

“Only” is an abbreviation of his pedigree name “The one and only” because he hasn’t any brothers or sisters.” How did you meet Only and Stella? We bought Only & Stella from a recognized breeder. So we had to wait a while before they could join our family. The breeders checked carefully whether the breed […]

Interview with Pawness founder Denise – What kind of dog mum is she?

When it comes to raising our fur babies, we all have different parenting styles. And with Mother’s Day around the corner, we asked Pawness founder Denise what kind of dog mum she is to Bo and Trix! What kind of Dog Mum are you? I’m a mix of both fun and carrying. I train Bo […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.