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Stories

Which dog brush works for a thick coat? The facts

The right dog brush for a thick coat makes a big difference for your dog. Not only for the look of the coat, but also for your dog’s comfort and health. In this article, you will read which brush suits which coat type. You will also learn how to use the right technique and build […]

Tips for cleaning your dog after swimming without water

Cleaning your dog without water after a swim is very possible and, in many situations, even the smartest choice. With an absorbent towel, a good dry shampoo, and some extra attention for the paws, ears, and skin folds, you can get your dog clean, dry, and fresh, even when there is no shower or garden […]

Why you should never wash a matted dog and how to prevent it

Never wash a matted dog. That is the shortest and most honest answer to a question many dog owners ask when their dog looks a lot messier than they would like. Water and shampoo do not solve matting. They make it worse. In this article, we explain why that happens, what does work, and how […]

How often should you wash your dog? An honest answer

Most dogs do not need a strict bathing schedule. The ideal frequency is different for every dog and depends on their coat, skin type, activity level and living environment. A healthy dog really only needs a bath when they are genuinely dirty or smell unpleasant, not according to a fixed weekly routine. Is your dog […]

Carob for dogs: the healthy alternative to chocolate

Carob is safe for dogs. That is the direct answer to the question many pet parents ask when they want to give their dog a treat that looks like chocolate. The ingredient known in the world of pet snacks as carob for dogs looks chocolate-brown and has a similar gentle sweetness, but it does not […]

Caring for your dog on holiday: 5 essentials you don’t want to forget

Caring for your dog on holiday starts with the right preparation and the right essentials. When your dog comes along, your care routine changes. The trusted grooming salon isn’t there, a proper bath isn’t always possible, and on the road you depend on what you’ve packed. This article is for dog owners who take their […]

Spirulina for dogs: what does it do and why is it in our treats?

Spirulina for dogs is a natural blue-green alga that is increasingly appearing as a functional ingredient in high-quality dog food and snacks. It is rich in protein, vitamins, minerals, and antioxidants and is used as a dietary supplement to support dogs’ overall health. In this article, we explain what spirulina actually is, which nutrients it […]

Travelling With Your Dog: Why Dry Shampoo Belongs in Your Bag

You’re standing by the car. Your dog has just climbed out of a shallow creek and still smells exactly like it. Your holiday rental is a ten-minute drive away, and the owner is expecting you at 4 p.m. There’s no time for a full bath. This is exactly the kind of situation dog dry shampoo […]

How to naturally hydrate dry and cracked dog paws

You’re in the right place. Caring for dry dog paws is easier than it seems, and you don’t need complicated products to do it. In this article, you’ll learn why dogs’ paws are so vulnerable, how to recognize the signs of dryness, and what you can do to keep them soft and healthy. This is […]

Conditioner spray vs dry shampoo for dogs: which is better?

Your dog needs a fresh coat, but a bath isn’t always on the cards. Sometimes there just isn’t time. Sometimes your dog has just come back from a muddy walk, and you want to freshen them up quickly. A conditioner spray and a dry shampoo are two handy options for exactly those moments. But what […]

Shedding in spring: how to deal with dog hair

Every spring, the same story: you find hairs on the sofa, in your coffee, and somewhere on your sweater, even though you brushed your dog just the day before. Spring shedding is a yearly recurring phenomenon for many dog guardians, and it can sometimes feel overwhelming. Hair everywhere, every single day. Still, it’s a completely […]

What’s the difference between the conditioner and the conditioning spray?

Have you ever wondered what the difference is between a conditioner and a conditioning spray for your dog? You’re definitely not the only one. Both products care for the coat, but they do so at different times and in different ways. In this blog, we’ll walk you through it calmly so you’ll know exactly when […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.