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Dog blankets: 4 different types and their benefits

Dogs are our most loyal friends and deserve nothing but the best. A comfortable sleeping spot with a suitable dog blanket is essential for their wellbeing. In this comprehensive guide, we discuss four different types of dog blankets and their unique benefits, so you can make the perfect choice for your dog. Why a dog […]

A stylish and comfy dog blanket for your pup

To make sure your beloved four-legged friend stays warm and cosy, a comfy dog blanket is a must-have at home. A dog blanket for the sofa not only gives your pup a snug spot to rest, but it also protects your furniture from dander, fur, and dirt. And when you start searching for the perfect […]

3x a unique dog gift

We sometimes have trouble finding a nice dog gift; after all, you want to give something great, valuable, and unique. A unique gift shows that you put time and effort into choosing something special. In this blog, we’ll talk about our three favourite dog gifts from PAWNESS so you’ll always have the perfect gift idea […]

The 5 most common mistakes when choosing a leash for your puppy

A leash is one of the most important purchases you’ll make when you bring a puppy home. Not only because you’ll be walking your new best friend several times a day, especially while you’re still housetraining that little fluffball. It’s also what connects your puppy to you and keeps them safe on the street, around […]

Daily coat care for your dog to reduce strong dog odour

We all know it: the smell of a dog who is way overdue for a bath. Every dog is different, and some four-legged friends start to smell faster than others. Do you have a rascal who can make your whole house smell like dog in no time? No worries, Pawness has plenty of ideas for […]

5 tips to stop your dog from pulling on the leash

We all know that one dog who walks their human instead of the other way around. If you’re reading this blog, chances are that you’re that human. When your dog pulls hard on the leash, it can be frustrating and take all the joy out of your walks together. That’s a shame, because going for […]

Vegan and organic coat care for your dog

Natural, vegan and organic coat care helps your dog’s skin and coat truly shine. It also turns a regular bath into real pawlity time for you and your four-legged friend. You’ll notice that the right care products make a world of difference: the coat becomes softer, smoother, and glossier. Using a vegan or organic shampoo […]

The best coat care for every type of dog

Coat care: every dog is different. One might be long‑haired and soft, another short‑haired or even rough‑coated. And each coat type needs its own kind of care. Long‑haired coats need extra brushing to prevent tangles. Rough coats need a bit more attention for the undercoat. And short coats do best with a weekly brush. In […]

A beautiful personalised dog bowl that fits your interior perfectly

It’s a real feast with a stylish, luxurious personalised dog bowl. With our unique, handmade ceramic dog bowl, you can be sure your four-legged friend will enjoy every bite from the first to the very last. If you’re looking for a dishwasher-safe, microwave-proof, durable, and beautifully designed bowl, look no further. What types of dog […]

Looking for a unique dog collar?

Choose handmade and sustainable design Are you looking for a unique dog collar for your four-legged friend, but prefer to avoid mass-produced products? Then we have a great alternative for you. Beautiful, unique dog collars made from sustainable materials and responsible design. That way, you choose the very best for both you and your loyal […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.