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Pooches & their Pals: Kate & Beau

“After a tough 1.5-year search, we found Kate – it was love at first sight!”

When did you decide you wanted a dog and why a toy poodle?

Growing up, our family got our first dog after much persuasion. That’s when I knew I’d want my dog someday. My partner and I, both full-time office workers, shelved the idea due to our busy schedules… until Covid changed everything. After a year of working from home with no end in sight and home office becoming the norm, the idea of getting a dog resurfaced. Living in an apartment, we sought a small companion dog that loved to play and walk. Extensive research led us to the toy poodle, and after a tough 1.5-year search, we found Kate – it was love at first sight!

How has Kate changed your life since joining your family?

I used to spend entire days behind my computer, but only after Kate arrived. She brings rhythm and structure to my days and gets me to spend more time outdoors. She’s super affectionate and always happy, always bringing a smile to my face. Kate is a little love bomb.


Scented Candle Woofs Whiff

What’s the craziest thing you’ve done out of love for Kate?

We once had breakfast in a storm on a hotel terrace because dogs weren’t allowed in the restaurant. Other guests watched as our breakfast blew across the terrace.

Is it essential that Kate’s things fit your lifestyle/interior? How so?

Absolutely! I love interior design and enjoy it when Kate’s stuff matches our style. I prefer timeless items in neutral shades for our home. I even found a dog bed on Pinterest that perfectly matched our interior before I knew I was getting a dog.


Omkeerbare Bandana – The Paw Clapper

What’s your favourite Pawness product, and what’s on your wish list?

Tough choice! I love the bowtie and personalized bandana on her – they complete her outfit. I like how you can mix and match them with different leashes. I’m a fan of the scented candle – it smells great and looks cosy on the table. Top of our wishlist is the cream blanket😍.

If Kate could talk, what would she say first?

Attention! (Or snacks?). Even though she can’t talk, she’s an expert at making her desires known. Kate loves attention; if she wants petting and we don’t notice, she’ll sit right on top of us. If she’s in the mood for snacks, she’ll spend ten minutes in front of the snack cabinet, trying to win us over with her puppy eyes.


Hondenstrik

Do you have a funny or embarrassing story about Kate to share?

Kate is super curious and loves packages delivered by the postman. I often order online, and whenever a package arrives, she thinks it’s for her. I can only set a package aside after opening it first, or she goes wild. She must know immediately what’s inside.

Volg Kate & Beau

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.