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Pooches & their Pals: Meet Otto & Chiara

“I don’t know if I can say it, but it was frozen poop under the ground, covered in snow” How did you meet Otto? I met Otto at the Granaio dei Malatesta già barn breeding farm after touring all the farms in Romagna. We were looking for a Lagotto that was born in Romagna 🙂 […]

Pooches & their Pals: Meet Alan & Emily

“Alan influences my work and my life in general in so many ways. I understand dogs so much more because of him, which helps me with my approach to pet photography.” How did you meet Alan? We found Alan on the Wild at Heart Foundation adoption page. They are a London-based charity, who help bring […]

Is a Labradoodle a suitable family dog?

Are you thinking about bringing a Labradoodle into your home? Make sure you take the time to really get to know the breed and to see whether this type of dog is a good fit for your family. It’s important to consider how the dog will respond to your family dynamic. Your dog should feel […]

Houseplants That Are Dog-Friendly and Safe to Have in Your Home

For fur parents who are also plant-lovers, it’s hard to decide whether to keep plants indoors or to just put them outside to keep the dogs from destroying them and also to protect them from poisonous indoor plants. It’s a tough decision to make considering that house plants play a major role in the interior […]

How to clean your dog’s teeth: a complete guide to a healthy mouth

Dental problems are very common, especially in dogs that are a few years old or older. Yet dental care is often underestimated, while a healthy mouth makes a huge difference in your dog’s daily comfort. Just like with people, your dog’s teeth need regular care to prevent plaque, tartar, and painful infections. If you wait […]

7 tips to take pawsome photos of your dog!

Let’s be honest, how many pictures do you have on your camera roll from your pup? 100, 1000, 5000 or more! I didn’t count them but trust me when I say a lot – really a lot. I must admit that the quality is not always that good. Too dark, out of focus, movement and […]

Do natural scents help against dog odour?

Why does your home smell like dog? As a dog parent, you probably know the problem all too well: despite all the love you have for your four-legged friend, a stubborn dog smell can sometimes linger in your home. This unpleasant odour can have several causes, but the good news is that you can tackle […]

Stylish dog poop bags: how to carry them easily and look good doing it

As a responsible dog owner, picking up after your pup is a daily task. It’s not only required by law, but it’s also a matter of politeness and hygiene. On top of that, the fine for not cleaning up after your dog is anything but small. But let’s be honest, there’s a bit of a […]

What makes Pawness poop bags just a little different

Sustainability has become an important part of our everyday lives, and that also applies to the use of dog poop bags. Choosing sustainable dog poop bags can help reduce our environmental impact. In doing so, we contribute to a cleaner and healthier world for both people and animals. In this blog, we take a closer […]

Dog smell in the house: how essential oils help chase it away

It’s no secret that dogs make wonderful pets, but sometimes they can leave an unwanted smell in your home. Regular cleaning and airing out your space helps, of course. But there are also other methods you can use to reduce unpleasant odours. One of these methods is the use of essential oils, which are known […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.