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A ceramic dog bowl and treat jar: the best choice for your dog

Looking for a unique and luxurious dog bowl for your pup? Then you’ll see all kinds of different materials passing by. Plastic and stainless steel bowls are often a bit plain. So what do you choose? PAWNESS has the answer! A ceramic dog bowl is not only stylish, luxurious, and dishwasher-safe; it’s also a sustainable […]

Why choose an organic cotton blanket for your dog?

Brrr, colder days are on their way again! And what could be better than snuggling up on the sofa with your furry friend, both under your own warm cotton blanket? It gets even better when that blanket is not only soft, but also kind to the planet and ethically produced. You’ll find all of that […]

Safety first: how to protect your dog from autumn dangers

Autumn dangers for dogs Let’s first take a look at some common autumn dangers for your dog that you should watch out for. Autumn dangers for dogs Let’s first take a look at some common autumn dangers for your dog that you should watch out for. Standing water Autumn often brings heavy rain showers that […]

Your dog’s coat changes in autumn: grooming tips from Pawness

Autumn is on its way! That not only means the leaves are changing colour, but also that our furry friends start shedding again. It’s the perfect moment to treat your buddy to a nice bath and a good brush to keep the loose hairs under control. A quality dog shampoo and brush can make a […]

Autumn walks with your dog

Are you as excited for autumn as we are? The beautiful colours, the fresh, crisp air, and especially nature inviting us out for long walks. As a dog parent, you naturally want your four-legged friend to look just as stylish and feel just as comfortable as you do. That’s why we’ve gathered the perfect gear […]

Stylish Dog Accessories: How They Match Your Interior

As a dog owner, it’s naturally a given to spoil your loyal companion. But remember yourself as the owner? Have you ever considered combining your stylish interior with the accessories of your furry friend? In this blog, you’ll discover how to integrate design dog accessories into your interior so that everything fits perfectly. Let’s start […]

Cleaned up in no time with Pawness compostable poop bags

Today we are diving into an important topic: compostable poop bags for cleaning up after your dog. We want our furry friends to be happy, of course, but we also want our surroundings to stay clean and safe. Let’s explore how we can avoid fines while also reducing plastic waste. What is dog poop etiquette? […]

Are you looking for luxury for your dog? Choose a vegan leather collar!

Your loyal dog deserves nothing but the best, right? And what could be better than a collar that exudes pure luxury? A luxury collar is stylish and mega comfy for your furry buddy. Quality and style in one! And you know what’s even cooler? A vegan leather collar! With that, you’re giving your dog a […]

The Best for Your Dog: A Harness or Collar?

As proud dog owners, we always want to provide the best for our furry friends. But when is it better to use a harness, and when is a collar suitable? At Pawness, we have the perfect solutions, so let’s explore the benefits and discover what suits your dog best. Differences between a Harness and Collar […]

Pooches & their Pals: Meet Max & Angelina

“When we go on the bike, Max is in the basket at the front, and if we cycle with several people, then we have to be at the front. Otherwise, he will panic completely. 😉” How did you meet Max? When I decided I wanted a dog, I emailed a few kennels at the end […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.