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Author: Denise Crombag

Ik ben Denise, oprichter van Pawness. Ontstaan vanuit de liefde voor mijn hond Bo en de zoektocht naar eerlijke, mooie producten voor honden. Ik geloof dat elke keuze telt: voor je hond, voor de planeet en voor de mensen erachter. Met deze blogs help ik puppyouders bewuster te kiezen, zonder dat het ingewikkeld hoeft te zijn.

Eco-Friendly Grooming: Celebrating Spring with Sustainable Pawnees Products

Springtime not only brings the rejuvenation of nature but also serves as a reminder of the importance of sustainability in our daily lives, including how we care for our pets. As pet owners become more environmentally conscious, the shift towards eco-friendly grooming practices becomes increasingly essential. In this blog, we’ll explore the significance of eco-friendly […]

How to Choose the Right Shampoo for Your Dog: Fresh Fetch vs. Bark Bliss

Choosing the right shampoo for your dog can be challenging, especially with so many options on the market. In this article, we compare two popular dog shampoos, Fresh Fetch and Bark Bliss, and provide tips on how to make the best choice based on your dog’s coat type and skin condition. Waarom is een goede […]

Holistic coat care with Pawness Care Collection

Combining Pawness products for optimal grooming: tips and tricks Welcome to an in-depth look at holistic coat care for your loyal four-legged friend with the Pawness Care Collection. In this blog, we’ll dive into the art of combining various Pawness grooming products to create an optimal care experience for your dog. Whether it’s using shampoos, […]

Spring’s Here! 5 Essentials Grooming Tips for Your Dog

Hello, spring! It’s that bright and breezy time again when everything starts to wake up and shine, including our furry friends. As we say bye to the cold, it’s super important to help our dogs do the same. That means it’s time for some fun and easy grooming tips to make sure they’re ready to […]

Ultimate Guide to Using Leave-in Spray for Dogs

As a dog owner, you know how important it is to care for your loyal four-legged friend’s coat. Leave-in spray for dogs are an essential tool for this. In this guide, we discuss the practical application of these products, with particular attention to the Fresh Fetch and Bark Bliss sprays. The Magic of Leave-in Spray […]

Cuddle Cure: The perfect nose and paw balm for dogs

Nose and paw balm for dogs: in the world of pet care, there’s growing attention to the specific needs of our loyal four-legged friends. Just like humans need care for our skin, our dogs deserve that special attention. This is where the Cuddle Cure nose and paw balm for dogs comes in. This blog delves […]

Introduction to Pawness Care Collection: A Revolution in Dog Care

In a world touched by nature’s gentle hand, the Pawness Care Collection was born. Inspired by the earth’s wholesome embrace, it features two nurturing shampoos, two revitalizing sprays, a soothing paw and nose balm, and a signature dog perfume. Every item captures the essence of the wild, promising to infuse your furry friend’s days with […]

Pooches & their Pals: Kate & Beau

“After a tough 1.5-year search, we found Kate – it was love at first sight!” When did you decide you wanted a dog and why a toy poodle? Growing up, our family got our first dog after much persuasion. That’s when I knew I’d want my dog someday. My partner and I, both full-time office […]

5 ways to show love to your Dog this Valentine’s Day

Valentine’s Day is a special occasion to express love and affection, not just to humans but also to our four-legged companions. Dogs are not just pets; they’re family members who deserve our love and attention. This Valentine’s Day, let’s explore five heartfelt ways to show your dog how much they mean to you, incorporating some […]

Sometimes, the right dog finds you at just the right time. When Denise adopted Bo, a sweet rescue from Portugal, she set out to find the best for him. That search quickly became Pawness: a brand for dog lovers who care about style, quality, and doing good. We create beautiful essentials for dogs and humans, using responsible materials and clever design. Every product is made to last, with comfort and happiness in mind—for every wagging tail. And because we believe in giving back, 10% of our profits go to helping dogs in need. Discover Pawness: where thoughtful design, happy dogs, and doing good come together.

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© Pawness 2019-2026

Pawness ® is a registered trademark I All rights reserved

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.
Download the RETURN FORM (send by mail)

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.