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Why choose a ceramic dog Bowl?

As a dog lover, you know the importance of selecting the best products for your loyal companion. One essential item that often gets overlooked is your dog’s bowl. A ceramic dog bowl offers numerous benefits you might not be aware of. In this blog post, we delve into the advantages of a ceramic dog bowl […]

Top 5 reasons to switch to compostable dog waste bags

As a dog guardian, you want the very best for your loyal companion – and for the planet. A simple way to shrink your ecological footprint is by switching to compostable dog waste bags. In this blog post, we share the top five reasons to choose compostable poop bags. Discover the benefits and why now […]

From paws to plants: creating a dog-friendly garden

Spring is basically nature throwing a garden party, and what’s a party without your best furry friend? As everything wakes up and the world gets greener, let’s make a spot where you and your pooch can both kick back. Picture this: you’re sipping your morning coffee in the garden while your dog sniffs around, tail […]

Vegan Leather: The Stylish and Sustainable Choice for Your Pooch

In today’s world, where sustainability is no longer a luxury but a necessity, more pet owners choose eco-friendly options for their furry friends. Vegan leather is emerging as a star in this green revolution, blending style with an eco-conscious mindset. But why opt for vegan over genuine leather? Let’s dig in and find out! Why […]

Pooches & their Pals: Hannah & Sandra

“Hannah ensures a very sustainable dog life in every respect. From food to poop bags and also with the great products from Pawness, we make sure that her paw print is as small as possible.” How did you meet Hannah? And when did you realize you needed a dog in your life? When I worked […]

Spring cleaning for dogs: Embrace a fresh start

Spring is the season of renewal, making it the perfect time to freshen up our lives and the lives of our furry companions. In this guide, we’ll walk you through the essential steps of spring cleaning for dogs, ensuring a healthier, happier environment for your pooch. Focusing on eco-friendly practices, we’ll share tips for impeccably […]

8 Common Mistakes in Dog Coat Care You Should Avoid

At the heart of every dog owner lies the desire to see their beloved four-legged friend healthy and happy. One of the keys to this well-being? Careful and loving coat care. With the right approach, every brushing movement and bath session brings your pet one step closer to being happier and healthier. Let us take […]

The Ultimate Guide to Choosing the Right Grooming Products for your Dog this Spring

Springtime is not just about blossoming flowers and warmer weather; it’s also the perfect opportunity to revamp your pet’s grooming routine. As a pet parent, choosing the right grooming products for your dog is crucial for maintaining their health and well-being. With the Pawness Care Collection’s range of eco-friendly and vegan grooming essentials, you can […]

How to Keep Your Dog’s Skin Healthy in Spring with Pawness

Healthy Dog Skin: Spring brings a breath of fresh air, not only for us but also for our furry companions. However, with the change of season comes the need for a shift in our approach to pet care, particularly when maintaining our dogs’ skin health. In this blog, we’ll explore common skin issues dogs might […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.