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Author: Denise Crombag

I’m Denise, the founder of Pawness. The company was born out of my love for my dog, Bo, and my search for fair, beautiful products for dogs. I believe that every choice matters: for your dog, for the planet, and for the people behind the products. Through these blogs, I help puppy parents make more conscious choices—without making it complicated.

How to clean and care for vegan leather dog collars and leashes

Person fastening a mint green and beige vegan leather dog leash.

You’ve finally treated your loyal four-legged friend to that gorgeous vegan leather collar, and it looks fantastic! But after a few adventurous walks through the woods, a dip in the pond, and some mud here and there, the collar starts to look a little less fresh. Don’t worry! With the right care, your collar will […]

Why travelling with a dog is becoming increasingly popular

Dog with Trix collar

Travelling with a dog is becoming more and more common, and that’s no surprise. More and more people see their pet as a full-fledged family member and don’t want to leave their four-legged friend behind during holidays. Whether you’re going on vacation with your dog within the Netherlands or travelling abroad, good preparation is essential. […]

Pooches & their Pals: Lizzy & Samara

Woman standing beside a Dalmatian wearing a blue harness outdoors

Samara, how did Lizzy actually come into your life? Was it love at first sight? Django, our previous Dalmatian, was our first great love. His goodbye was hard, and we knew for sure that we wanted a pup from his line. When we heard that a niece of his was having a litter, it immediately […]

Which dog suits me? The ultimate guide to choosing the right dog breed

Two dogs with colourful Pawness-bandana

Introduction: Finding the perfect match Which dog suits me? Thousands of people ask themselves this question every day. Choosing the right dog is a decision that will affect your life for the next 10–15 years. A dog will fit you best if its character and needs match your lifestyle. The perfect match between owner and […]

From short coat to curls: Our new brushes suit every dog

Wooden dog brush

Why every dog deserves the right brush Every dog guardian knows that good coat care is essential for their four-legged friend’s health. Choosing the right brush can be a challenge, especially because different types of dog brushes each have their own benefits. Whether you’re looking for a short coat dog brush or a brush for […]

Refill packs for dog shampoo: the smart choice for conscious dog parents

Pawness Fresh Fetch en Bark Bliss refill pouch

The world of dog care is evolving fast, and at Pawness, we’re leading the way with innovations that benefit both your wallet and the planet. Our brand‑new refill packs for the popular Bark Bliss and Fresh Fetch lines mark an important milestone in sustainable pet care. But why did we choose refill packaging, and what […]

Introducing Smarter Dog Care: our revolutionary new packaging for a sustainable future

Pawness Smarter Dog Care collection

An exciting milestone for Pawness: we have officially launched our brand-new Smarter Dog Care concept, featuring completely redesigned packaging for our beloved grooming collection. This isn’t just a visual update – it’s a thoughtful evolution that reflects our commitment to sustainability, functionality, and style. Why we changed: the story behind Smarter Dog Care At Pawness, […]

Pooches & their Pals: Leo & Lineke

Woman smiling beside a small curly-haired brown dog

Meet Leo & Lineke: A Story of Unconditional Love and Style 🐾 Sometimes the most beautiful stories come from unexpected moments, and today we’re taking you into the heartwarming story of Lineke and her beloved Leo – a toy poodle with a personality as big as his heart. From love at first sight to daily […]

Sometimes, the right dog finds you at just the right time. When Denise adopted Bo, a sweet rescue from Portugal, she set out to find the best for him. That search quickly became Pawness: a brand for dog lovers who care about style, quality, and doing good. We create beautiful essentials for dogs and humans, using responsible materials and clever design. Every product is made to last, with comfort and happiness in mind—for every wagging tail. And because we believe in giving back, 10% of our profits go to helping dogs in need. Discover Pawness: where thoughtful design, happy dogs, and doing good come together.

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.
Download the RETURN FORM (send by mail)

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.