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Glow goals: how to give your dog a shiny and healthy Insta-ready coat

The new year has begun, and along with fresh resolutions, we want our dogs to step into the year just as bright and refreshed as we do. A shiny coat is the key to a healthy, photogenic look. Whether you’re sharing a cosy walk on Instagram or want your dog to feel fresh and happy, […]

Style and functionality: how to choose a stylish dog leash that matches your lifestyle

Choosing a dog leash is no longer just a practical consideration. It’s also about style, sustainability, and even making a fashion statement! From sleek leather leashes to playful patterns and sustainable vegan alternatives, there’s a leash to match every dog guardian. This article helps you choose a dog leash that suits your taste, lifestyle, and […]

Sustainable dog accessories: the conscious choice for your dog and the planet

As a dog parent, you want nothing but the best for your four-legged friend. From cosy blankets to sturdy collars, every product you choose contributes to your dog’s wellbeing. But did you know that your choice of dog accessories also impacts the environment? Sustainability is no longer a trend; it is a necessity. In this […]

The aesthetics of ceramics: a stylish ceramic dog bowl that suits any interior

The aesthetics of ceramics: a stylish ceramic dog bowl that suits any interior When you think of dog bowls, style and interior design probably aren’t the first things that come to mind. But it’s time to let go of that idea. These days, there are ceramic dog bowls that are not only functional, but also […]

Cleaning up = staying healthy: how dog poop bags impact our health

Protect yourself, your dog, and your surroundings Dog poop bags may seem like a small detail in a dog guardian’s life, but they play a huge role in protecting everyone’s health and hygiene. Picking up dog poop isn’t just a matter of decency – it’s essential to prevent disease and keep our living environment clean. […]

Green walks: the best sustainable dog harnesses

Stylish, sturdy and eco-friendly More and more dog parents want the very best not only for their four-legged friends, but also for the planet. Choosing sustainable dog harnesses is a step in the right direction. These harnesses are not only better for the environment, they also offer style and comfort without compromise. In this blog, […]

Measuring is knowing: how to choose a well-fitting dog harness

You’re standing there with a brand-new dog harness in your hands, your dog is looking at you expectantly, and you think: “How do I actually fit a dog harness?” Don’t worry! We’ll guide you through the wonderful world of harnesses, straps, and buckles. Because let’s be honest: a well-fitting harness is the difference between a […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.