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Introducing Smarter Dog Care: our revolutionary new packaging for a sustainable future

An exciting milestone for Pawness: we have officially launched our brand-new Smarter Dog Care concept, featuring completely redesigned packaging for our beloved grooming collection. This isn’t just a visual update – it’s a thoughtful evolution that reflects our commitment to sustainability, functionality, and style. Why we changed: the story behind Smarter Dog Care At Pawness, […]

Pooches & their Pals: Leo & Lineke

Meet Leo & Lineke: A Story of Unconditional Love and Style 🐾 Sometimes the most beautiful stories come from unexpected moments, and today we’re taking you into the heartwarming story of Lineke and her beloved Leo – a toy poodle with a personality as big as his heart. From love at first sight to daily […]

Pooches & their Pals: Bob & Marc

Bob, you’ve got quite the dose of sass and style. How would you describe yourself in three words? “Sophisticated, sassy & surprisingly sweet. My dogdad Marc always says I was remarkably well-behaved even as a puppy. I never destroyed anything, elegantly avoid puddles (yuck, wet paws!), and prefer to stay impeccably clean. But don’t be […]

Pooches & their Pals: Billie and Patty

Billie, you’re obviously the shining star of the family. What does your perfect day look like? What are the three things that make your day absolutely amazing? Is it a long walk, cuddles with your humans, or maybe a tasty treat? My perfect day always starts with a warm ‘good morning cuddle’ for both my […]

Pooches & Their Pals: Sammie & Brigitte

Sammie, can you introduce yourself? What makes you the most delightful Labradoodle girl in Doetinchem? I’m your girl if you’re looking for a curly-haired bundle of endless enthusiasm! As a one-and-a-half-year-old mini labradoodle, I’m the ultimate mood-maker! During puppy school, I was already the class clown who got everyone giggling. And trust me, I have […]

Fiber-rich snacks for your dog: tasty treats that are good for their tummy

Who doesn’t love spoiling their pup with a tasty treat? But did you know that the right snacks can be delicious and super healthy? Fiber-rich snacks are a smart choice if you want to give your dog’s health a little boost. They support digestion, contribute to a healthy weight, and help your dog feel full […]

Natural dog treats for training: the complete guide to positive reinforcement

Training is vital to the bond between you and your dog, where the right reward can make the difference between success and frustration. More and more dog owners are discovering the benefits of natural dog treats during training sessions, and for good reason. These light, healthy rewards aren’t just perfect for intensive training sessions; they […]

Plant-based dog training treats: the crunchy reward your pup will love!

The ultimate training treats for a happy, healthy pup Training your dog is all about fun, patience, and… treats! And not just any treats. You need something irresistibly tasty, packed with goodness, and perfect for motivating your fluffy friend. Say hello to Spirulina Spark and Carob Crunch, the new plant-based dog training treats that turn […]

Pooches & Their Pals: Pippa & Jill

Pippa & Jill: A Look into Their Cozy (and Chaotic) Dog Life Welcome to the world of Pippa, an active half-German Shepherd, half-Border Collie, and her human, Jill, a creative dog mom with a love for ceramics. Together, they live in Belgium with a lively pack of six other dogs: five cheeky Dachshunds and Gracie, […]

Keep your home dog hair-free: practical tips and smart styling ideas

Sharing your home with a dog means unconditional love, wagging greetings, and… yes, dog hair. While we adore our furry companions, no one wants their house covered in a carpet of loose fur. The good news? With a mix of smart cleaning habits and a fur-resistant home, you can keep your house virtually dog-hair-free. Here […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.