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Shedding in spring: how to deal with dog hair

Every spring, the same story: you find hairs on the sofa, in your coffee, and somewhere on your sweater, even though you brushed your dog just the day before. Spring shedding is a yearly recurring phenomenon for many dog guardians, and it can sometimes feel overwhelming. Hair everywhere, every single day. Still, it’s a completely […]

What’s the difference between the conditioner and the conditioning spray?

Have you ever wondered what the difference is between a conditioner and a conditioning spray for your dog? You’re definitely not the only one. Both products care for the coat, but they do so at different times and in different ways. In this blog, we’ll walk you through it calmly so you’ll know exactly when […]

What exactly does a dog conditioner do? (And when should you use it?)

You might recognise this: you carefully wash your dog, dry them off with a towel, and yet their coat still looks a bit frizzy, dull, or tangled afterwards. Or their skin feels dry after the bath, and they scratch more than you’d like. Maybe you’ve already tried several times to brush out their coat properly […]

Which dog is best suited for an apartment or small home?

Are you looking for a dog but living in an apartment or small home? You might be wondering which dog breeds are the best match for your lifestyle. The good news: there are plenty of dogs that do just fine without a big garden. You don’t need to live in a villa to be a […]

Why sustainable dog essentials matter this spring

Spring has finally arrived. Longer days, bustling parks, and your dog pulling on the leash like there’s no tomorrow. This season is also the perfect moment to take a critical look at the items you use every single day. Because a fresh start in spring isn’t just for you, but for your four-legged friend as […]

Ready for the fresh air in just a few minutes: care tips for dogs in spring

Spring is calling, and dogs are the first ones outside! Nature is waking up, everything is in bloom, and the temperature is pleasantly on the rise. For dogs, this is the best season ever: new scents, new adventures, fresh air, and endless walks. But spring also comes with a few things to watch out for. […]

Is dog balm safe? A guide to gentle, non-toxic care

Dog balm is popping up everywhere, but is it really safe for your dog? In this guide, you’ll discover everything you need to know about gentle, non-toxic care with dog balm. You’ll learn why natural ingredients matter so much, how to prevent cracked skin and a dry nose, and why Cuddle Cure balm has become […]

How to find the perfect dog bowl: The benefits of a personalised dog bowl

Why a good dog bowl matters for your four-legged friend A dog bowl may seem like a small detail, but for your dog (and even cats!) it makes a world of difference. The right bowl ensures a comfortable eating experience, complements your interior, and meets your loyal companion’s needs. Whether you choose a standard bowl, […]

Winter dog care routine: The foundation for a healthy four-legged friend

Winter calls for extra attention when it comes to caring for your dog. Cold temperatures, a wet coat, and snow can all cause discomfort. With a good winter dog care routine, your dog stays healthy, safe, and nice and warm. In this blog, you’ll discover how a few simple adjustments can create a winter coat […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.