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Interview with Pawness founder Denise – What kind of dog mum is she?

When it comes to raising our fur babies, we all have different parenting styles. And with Mother’s Day around the corner, we asked Pawness founder Denise what kind of dog mum she is to Bo and Trix!

What kind of Dog Mum are you?

I’m a mix of both fun and carrying. I train Bo and Trix to be well-behaved, social dogs (some days they listen better than others🙈). Their fur and teeth have to be on point. But when we are together, there is lots of fun-time and treats. We love to fetch and run around the garden, and of course, lots of cuddle time is included in our daily routine.

What do you, Bo and Trix like to do together?

At the weekends we like to go for long walks in the woods. We really enjoy being outside. Bo is not a big fan of water. He likes to be in the forest, pee at all the trees, and be surrounded. Trix likes water better, so we definitely want to go to the beach with her this summer. She is not that picky; she likes quiet and busy spots and greets all the people passing by.

Do you guys have a daily routine?

Yes, we have! Before breakfast, we go for a nice long walk. Trix can run off-leash, and Bo stays on the leash because he can be anxious. After that, we have breakfast and start our day at the office (situated in our home). They take a nap, play, and go out in the garden to get some fresh air during the day. In the afternoon we go for another walk. We work some more and then it is dinner time! After dinner, we take some time for their spa(w)-treatment (brush teeth, brush coat). After that, it is time to chill!

Are Bo and Trix your inspiration when designing new products for Pawness?

Yes, they are. Bo was the reason I started Pawness in the first place. When we adopted him, we had a hard time finding stylish and sustainable dog essentials. Therefore I took matters in own hands and started to design a collection I was missing on the market. When I develop new products, it is because I think this is something Bo or Trix needs. Just like the Puppy Milestone Cards, it was perfect for capturing all precious puppy moments of Trix.

Which product of the collection is typically Bo and Trix?

For Bo, it is definitely the food bowl. He loves food and can be pretty picky about it. Just nibbles don’t do it for him. He wants them mixed with some freshly cooked meat (yes, I know, he is spoiled). For Trix, it is the Walk Kit. Whenever she gets the chance, she wants to go out for a walk. I love how the Emerald kit matches nicely with her dark brown fur.

Favourites of Bo & Trix

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We ship worldwide; prices and delivery times may vary by location.

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  • The Netherlands: 1 – 3 business days
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  • Belgium: 2 – 5 business days
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  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
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    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

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We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.