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Why Our Secret To Making Our Handmade Ceramic Bowls Is Love.

There can be tons of reasons why choosing a food bowl for your dog can be somewhat of a hassle. Nowadays, you can never be too careful about what products are going into creating the products your pets use on an everyday basis. Many people also worry about the environmental footprint it may leave when it gets too old. Not to mention, does it even go with the ambiance of your ideal Pinterest board kitchen you’re trying to keep up?! The reasons are endless. But here at Pawness want to ease this stress of yours by letting you in on our secret ingredient to our handmade ceramic bowls: LOVE!

Slow feeder

Love and all natural, biodegradable clay.

Well, love and all natural, biodegradable clay from Germany. We are different from any other pet store that will try to sell you on cute designs or cheap prices. We are here to show you that our handmade ceramic bowls are not only better and safe for your fur baby, but also the environment.

As our clay is extracted straight out of the ground which means. If and when the day comes where you have to toss the bowl into the trash – you will have zero guilt! It is going back to where it came from and possibly be used again one day.

And when we say we actually extract our clay, that means we also have real craftsmanship going into every single bowl we dish out. We spend hours perfecting each handmade ceramic bowl. All to give it a perfect shape to hold water and food. But it also comes with its small imperfections like a slightly off line or a tiny chip. We like to call them their unique, one-of-a-kind bowl birthmarks. Not one is the same, but that doesn’t make them any less beautiful! You can see the effort given into every dish when you see the small details that make our feeding bowls personality. Being hand-thrown, hand-sprayed with our minimalistic and modern colors, and baked twice shows that this is more than just a bowl. Our creation process takes over at least 4 weeks – now that’s dedication.

Only the best is good enough for our furry-friends.

You may think, “Wow! A month to make just a stoneware, clay bowl?” But this is what we believe here at Pawness. This is what feeds your furry loved one. Every aspect needs to be perfect and be capable to give your pet a healthy life. And with no harmful additives to where their water sits. You can trust the natural ingredients to ensure our feeding bowls are going to be lapped up by your pet!

Hondenvoerbak gepersonaliseerd – wit

They’re a colourful companion to your home.
Each food bowl is a colourful companion to your home. Without the extreme or vast colours other bowls have. Ours bowls are elegantly designed to make them look sleek and trendy sitting in modern homes. Because of our quality assurance, month-long procedure to make each ceramic food bowl, they are designed to be low maintenance and dishwasher safe (you’re welcome!) Our handmade ceramic bowls come in grey, white, and emerald with medium and large sizes. So both your lap dog and your Labrador can eat in luxury! Now all you need to choose is what’s on the menu!

Just like when a chef makes his signature meal with his secret ingredient, we do the same except our secret is love (and clearly patience!) Whether you have been debating to get a dog for some time now or you are looking to replace Buddy’s food bowl. We can trust our products because we are dog people – just like you! We wouldn’t give our pups something we whipped up on a whim. This took time, a long creation process, and a whole lot of love! Wouldn’t you like the best for your four-legged bestie? And all without letting it harm the ecosystem or the style of your home? Yeah, us too! Why don’t you go see for yourself how your pet and their health is our top priority by clicking here to our website. And look how our food dishes are better (and look better!)

Learn more about clay

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.