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Poop bag holder: clean up dog poop in no time

White product box reading “Make a dirty job a stylish one” with PAWNESS branding

Okay, it’s not the most stylish task, but it simply has to be done. As soon as your pup has done their “number two”, it’s time to pick up the poop. Besides being the polite thing to do, it’s also important for other reasons. It helps prevent health problems in your dog community (more on […]

Pooches & their Pals: Meet Rex & Irmy

Person sitting with a black dog while holding a camera

“Rex is wonderfully clumsy, which makes him hilarious. He is always looking around everywhere except on the road. “ How did you meet Rexie? Rex was a family member’s dog. Unfortunately, he was unable to take care of Rex, so I decided to take him in. Not obvious to house a pit bull in a […]

Pooches & their Pals: Meet Jack & Janne

Woman wearing sunglasses holding a fluffy brown dog in a pink sweater

“He comes to our bed at the same time every morning. We love that, except on the weekend, haha.”   How did you meet Jack? We met Jack by finding a litter of beige Maltipoos. We clicked immediately with Jack; he has been so huggable since the first minute. What is your daily routine? Our […]

Pooches & their Pals: Meet Stella, Only & Anneleen

Woman sitting with two dogs, including a Dalmatian and a black and white dog

“Only” is an abbreviation of his pedigree name “The one and only” because he hasn’t any brothers or sisters.” How did you meet Only and Stella? We bought Only & Stella from a recognized breeder. So we had to wait a while before they could join our family. The breeders checked carefully whether the breed […]

Interview with Pawness founder Denise – What kind of dog mum is she?

Woman holding a brown and white dog wearing a red collar

When it comes to raising our fur babies, we all have different parenting styles. And with Mother’s Day around the corner, we asked Pawness founder Denise what kind of dog mum she is to Bo and Trix! What kind of Dog Mum are you? I’m a mix of both fun and carrying. I train Bo […]

Stylish dog essentials | 8 tips for a beautifully styled home with a dog

Stylish wooden shelf displaying dog leashes, grooming accessories, books, and decorative items

Let’s be honest: as much as we all love our dogs, a picture‑perfect home that looks like it came straight out of a magazine doesn’t always go hand in hand with muddy paw prints, ugly dog blankets and hair on, well… everything. The standard dog accessories your pup uses aren’t always the most flattering for […]

50 small dog breeds | Traits and characteristics

Small brown dog lying under a blanket with its tongue out

Small dog breeds sometimes have the reputation of being snappy, hyperactive, and harder to train, but as with many stereotypes, that’s not always true. Yes, small dogs often have big personalities packed into tiny bodies. But these little characters are also loyal companions with huge hearts and a loving nature toward everyone – adults and […]

Tip: what to look for in a dog boarding facility

Small brown dog resting on a gray bed in a tiled room

The holiday season is just around the corner. Of course, there’s nothing better than going on vacation together with your pup. Unfortunately, that’s not always possible, or your destination simply isn’t suitable for your dog. Maybe you’re heading off for a weekend in your favourite city or flying somewhere far away where your pup can’t […]

8 tips to help your dog get used to another pet

Two dogs near their food bowls, with one eating and the other lying nearby

Welcoming a new dog or puppy into your home is always something to celebrate. But your new friend also needs to be introduced to the other members of the household. You might already have one or more animals at home. In that case, your dog will first need to get used to your other dog, […]

Dogs for first-time owners: These 10 breeds are a great fit

You’ve finally made the decision: a dog is coming into your life. While it’s incredibly exciting to welcome a new pup into your home, it can also feel a little overwhelming at first – especially for new dog parents. Where do you even start when it comes to dogs as a beginner? What should you […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.