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Tip: Going on vacation with your dog, this is how you do it!

Person gently holding a black and white dog outdoors

Vacation with your dog – the days are getting longer, and the sun is shining more often: summer is here again! It’s time to go out and about with your best friend. Whether you decide to stay close to home or go further away, you can still bring your furry companion along. If you need […]

Puppy training: 4 basic skills every pup should learn

Black and white puppy wearing a red collar and round tag

Yes! It’s finally time to bring your new puppy home. As soon as your new pup arrives, it’s a good idea to start with puppy training right away. It’s important to teach your little rascal some basic skills. Good puppy training supports your dog’s socialisation and good behaviour. It also helps you build a strong […]

Dog in the car: 10 tips to keep your dog calm while driving

Small brown dog sitting in a car and looking through the open window

Driving: some dogs love it, others find it incredibly exciting or even scary. They may never have been properly socialised with the car, may have had a bad experience, or simply get overexcited. On top of that, many dogs suffer from carsickness, which makes them want to avoid that roaring machine altogether. And that’s a […]

Dog coat care: everything for a shiny, soft and healthy coat

Dog coat care is so much more than running a brush through the fur now and then. It’s pawlity time, a health check and a loving ritual all in one. A soft, shiny coat is not only beautiful, but it’s also a sign of a happy, healthy dog. In this ultimate guide, you’ll discover everything […]

Puppy swimming in 4 steps | with tips & explanation

Wet black and tan dog swimming in water

Some dogs want nothing to do with it, while others just can’t get enough: swimming. On a warm day, there’s almost nothing better than watching your dog happily splash around in the water. What many people don’t realise, though, is that puppies – just like children – also need to learn how to swim. Luckily, […]

Puppy nail trimming | 8 tips with extra explanation

Close-up of a dog's paws with trimmed nails resting together

Anyone who has ever raised a puppy knows: puppies grow like weeds. And nothing grows as fast as your new friend’s nails. Just like with humans, your pup’s nails will need to be trimmed regularly. Trimming a puppy’s nails, however, can be trickier than it seems. Your pup might find it a bit scary, or […]

Stopping excessive barking in 6 steps & extra tips

Golden retriever sitting and looking at the camera with its mouth open

Barking – every dog does it. Some just do it a bit more than others. Although barking is a completely natural behaviour for dogs, people can quickly find it annoying. Fortunately, it’s very possible to reduce excessive barking. As with all behaviour, the earlier you address it, the easier it is to change. That said, […]

The best toys for puppies | Top 10 for small dogs

Fluffy cream-colored puppy sitting with a rope toy

As a puppy parent, you know your pup needs plenty of sleep, high‑quality food, and enough movement and activity. Those daily walks already give your little rascal a good workout. But besides walking, it’s just as important to play with your puppy. Playing together strengthens your bond. And of course, there are also many types […]

14 essential must‑haves for a Labrador puppy

Labrador puppy sitting and looking at the camera

You’re getting a Labrador pup – how exciting! It’s helpful to know where to start with all the essential must-haves for a Labrador puppy. No worries, we know exactly what your little rascal – and you – need to get off to a flying start. Of course, you want everything in your home to be […]

12 new brain games for dogs | Help your dog wind down

Black and white dog reaching a paw toward the camera

Long, lovely walks and play sessions keep your four-legged friend in top shape. But in addition to challenging your pup physically, it’s just as important to care for their mental health. Just like people, adult dogs can experience cognitive decline. At every age, your dog must be challenged both physically and mentally.One of the most […]

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Shipping

We ship worldwide; prices and delivery times may vary by location.

Shipping costs

  • The Netherlands: 1 – 3 business days
    € 5.95 or free on orders over € 75,
  • Belgium: 2 – 5 business days
    € 8.95 or free on orders over €75,-
  • Germany: 2 – 5 business days
    € 8.95 or free on orders over € 75,-
  • EU 1*: 2 – 6 business days
    € 15,-
  • EU 2**: 2 – 6 business days
    € 20,-
  • World: 6 – 12 business days
    Standard shipping €40,- till €50,- (depending on location)
    Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.

** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.

Customs

We ship from the EU. Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees imposed by the customs authorities of the destination country. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed at the time of delivery, as customs regulations vary from country to country.

When do I receive my order?

  • We ship all orders within 24 hours of placing and paying for the order.
  • Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
  • Personalisation can add up to 2-4 weeks to standard shipping times.
  • We ship all products together when an order includes a personalised or pre-order product.
  • We verzenden alle producten in één keer wanneer een bestelling een gepersonaliseerd of pre-orderproduct bevat

Uncollected package

Sometimes an order is not collected from a PostNL location or another pickup point. In that case, the package will be returned to us automatically. We will always get in touch with you when this happens. Would you still like to receive it? We are happy to resend it once the new shipping costs have been paid. Prefer to cancel? We will refund the purchase amount, minus the shipping and return costs incurred.

Niet-afgehaald pakket

Soms gebeurt het dat een bestelling niet wordt opgehaald bij een PostNL-locatie of ander afhaalpunt. In dat geval wordt het pakket automatisch naar ons teruggestuurd. We nemen dan altijd even contact met je op. Wil je het alsnog ontvangen? Dan sturen we het graag nogmaals op zodra de nieuwe verzendkosten zijn voldaan. Kies je liever voor annuleren? Dan storten we het aankoopbedrag terug, minus de gemaakte verzend- en retourkosten.

Exchange/return

If you want to return a product, you can contact our customer service team within 14 days of receiving your order at customerservice@shop-pawness.com. State your order number and what you would like to exchange or return. After that, you have another 14 days to return unopened, unused products to us. Edible items can’t be returned to us.

Conditions return

  • Personalised products can’t be returned or exchanged.
  • Tell us what you’d like to return within 14 days via customerservice@shop-pawness.com, and add the return form to your email (downloadable via the link below).
  • Return the products to Pawness within 14 days.
  • Returned products must be unused. We will not reimburse products with visible signs of use.
  • Return the products in their original, undamaged packaging.
  • Provide proper packaging and shipping material so that the products reach Pawness undamaged.
  • Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
  • The costs of returning and, if necessary, resending products are the customer’s responsibility under the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without a sender will be refused and not reimbursed by us. We only reimburse the return costs in the event of a mistake made by the Pawness team.
  • If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend sending the package with a tracking code.

Send your return shipment to:

PAWNESS
Department of Returns
Hobbelrade 132
6176 CJ, SPAUBEEK
The Netherlands

Refund after return

Within three working days of receipt of the return receipt, we will return the purchase amount to the same account used for the purchase. It is not possible to provide us with a different account number.

See also the General Terms and Conditions.