We ship worldwide, prices and delivery times may vary by location.
The Netherlands: 1 – 3 business days
€ 5,- or free on orders over € 75,-
Belgium: 2 – 5 business days
€ 7,- or free on orders over €75,-
Germany: 2 – 5 business days
€ 7,- or free on orders over € 75,-
EU 1*: 2 – 6 business days
EU 2**: 2 – 6 business days
World: 6 – 12 business days
Standard shipping € 35,-
Breakable products (food bowls) €50,-
* EU1 = Denmark, France, Italy, Luxembourg, Austria, Spain, Portugal, United Kingdom.
** EU2 = Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Ireland, Iceland, Channel Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia , Montenegro, Norway, Ukraine, Poland, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican City, Belarus, Sweden, Switzerland.
We ship from the EU, please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees at the customs authorities of the country of destination. The receiver must pay these fees. Unfortunately, we cannot estimate or control the amount imposed upon delivery as the customs regulations vary from country to country.
WHEN DO I RECEIVE MY ORDER?
- We ship all orders within 24 hours of placing and paying the order.
- Do you order on Friday after 3:00 pm, or Saturday or Sunday? Then your order will be shipped on Monday.
- Personalization can add up 2-4 weeks to standard shipping times.
- We ship all products at once when an order contains a personalized or pre-order product.
EXCHANGE / RETURN
If you want to return a product, you can contact our customer service within 14 days after receiving the order via firstname.lastname@example.org. State your order number and what you like to exchange or return. After that, you have another 14 days to return unopened, unused products to us.
- Personalized products can’t be returned or exchanged.
- Tell us what you like to return within 14 days via email@example.com, add the return form to your mail (downloadable via the link below).
- Return the products to PAWNESS within 14 days.
- Returned products must be unused. We will not reimburse products with visible signs of use.
- Return the products in the original and undamaged packaging.
- Provide proper packaging and shipping material so that the products reach PAWNESS undamaged.
- Return products and samples received for free when returning the complete order. You must also return products that you received for free and that no longer meet the conditions for ‘free’ after the return of part of an order. In the absence of free products, we will deduct the economic value of these items from the amount to be reimbursed.
- The costs for returning and possibly resending products are for the account of the customer following the Distance Selling Act. Make sure there is sufficient postage. Insufficient or unstamped shipments and shipments without sender will be refused and not reimbursed by us.We only reimburse the return costs in the event of a mistake made by the PAWNESS team.
- If you return a package to us, you are personally responsible if the package is lost. For safety, we recommend that you send the package with a track and trace code.
Download the RETURN FORM (send by mail)
SEND YOUR RETURN SHIPMENT TO:
Department of Returns
6176 CJ, SPAUBEEK
REFUND AFTER RETURN
- Within three working days after return receipt, we will return the purchase amount to the same account that was used for the purchase. It is not possible to provide us with a different account number.
See also the General Terms and Conditions.