Who is PAWNESS?
PAWNESS is the answer to the increasing demand for sustainable dog products, without compromising on the design. Because at PAWNESS we love our planet and beautiful design. For this reason, we create and select stylish essentials for dogs that are made with respect for nature. High in style, low on paw-print – that is our ultimate motto. So, with everything we do, we work towards an environmentally friendly future.
Where are the products produced?
Our products are produced in several countries. We have made a careful selection of production partners who share the same brand values as those of PAWNESS. That means prioritising quality, safety for employees, fair wages and working conditions, sustainable materials and minimising the environmental impact as much as possible.
Where can I find more information about your products?
Our product pages contain a lot of useful information, including pictures, product information, maintenance instructions and product sizes. If you still have questions about a product, please send an email to email@example.com and we will answer them.
Are you going to expand the collection further?
Absolutely! We are working hard to develop new products to add to our collection. If you want to be the first to know about new product launches and other news, sign up for our newsletter.
Where can I buy PAWNESS products?
At the moment, our essentials are exclusively for sale through our webshop. But, if there are selected retail partners in the future that will sell our products, you will be the first to hear about it through our newsletter, so don’t forget to subscribe to stay up to date with all the news!
What is the warranty on the products?
We have worked hard to create a range of dog essentials with a sustainable shelf life. That is the reason that we protect almost all our products with a one-year warranty. Wear and tear happen, especially when it involves a four-legged friend, but if products no longer function properly within one year of purchase, we will repair or replace the item free of charge.
Send an email to firstname.lastname@example.org with questions about our warranty.
What methods can I use to pay?
– Sofort banking
– Credit card Mastercard / Visa / American Express / Discover
Is it safe to make a payment to PAWNESS using my credit card or iDeal?
Yes, payments to PAWNESS are taken care of by Mollie. They also take care of payments from various large webshops. They ensure that your transaction is carried out securely. As soon as the payment is received, PAWNESS will process your order and the normal delivery times apply. If you have any questions about Mollie’s security, please visit www.mollie.com
Why does Mollie appear on my bank statement?
All Internet transactions are processed by Mollie so that we can offer you multiple secure payment methods. Your payment will be made to Mollie, who collects the payments and then transfers it to us. That is the reason why you see Mollie appear on your bank statement.
Can I also manually transfer my payment through my bank?
Unfortunately not, to be able to ship your order as smoothly and quickly as possible, we only accept payment methods that are provided by Mollie.
Do you ship worldwide?
Yes, we ship worldwide. For more information about the delivery time and costs, you can visit this page.
How long will it take to receive my order?
When you place an order online, we aim to deliver it to your home address as quickly as possible. We ship all orders within 24 hours. Please consult this page for more information about delivery times. Personalization can add up to 2-4 weeks to standard shipping times.
Can I ship my order to two addresses?
No, we can’t ship one order to two separate addresses. We recommend you to place two separate orders for two different delivery addresses.
How can I exchange or return my order?
If you want to exchange or return an order, you can contact our customer service at email@example.com within 14 days after receiving the order. State your order number and attach the return form. After that, you have 14 days to return the unopened, unused products to us. Personalized products can’t be exchanged or returned. Please consult this page for more information about returns.
I have returned a product but have not yet received a refund.
Processing returns usually takes three working days plus two days for the payment provider. Allow us 7 working days to process the return. Are we taking longer than that? Please contact us at firstname.lastname@example.org, we will look into it as quickly as possible.
I haven’t received a confirmation email.
If you have not received a confirmation email within a few minutes of ordering, the following may have gone wrong:
– Your provider may view our automatic emails as spam and has deleted/marked our emails as spam;
– When entering your order details, you have made a typing error in your email address;
If you have not received a confirmation email, please contact us at email@example.com.
What is PAWNESS charity?
With PAWNESS charity we donate 10% of our profit to a foundation that is committed to taking care of and/or adopting neglected dogs. Every half-year, we select a new foundation to donate to. This allows them to free up money for medical needs, supplies and even to save lives.
If you want to submit a foundation for PAWNESS charities, please send an e-mail to firstname.lastname@example.org with information about the foundation.